Your details, handled with care.
This notice explains how SteamClean Co. NZ handles the personal information you choose to provide through this website when you ask a question or request mobile car care in Napier, Hastings or Havelock North.
SteamClean Co. NZ is responsible for the information collected through this website. You can reach us using the public email and phone details below.
Information you provide
What we collect through this website
The information collected depends on what you choose to submit through the booking or contact experience.
Fields marked required are needed so we can identify, review and respond to your request. If they are not provided, the form cannot be sent. Fields marked optional help us understand the vehicle or enquiry but can be left blank.
Contact details
Your name, email address and phone number when you send an enquiry or request a booking.
Booking details
Your requested service, vehicle details, preferred date and time, service address, suburb or postcode, and any notes you choose to add.
Messages and service records
The content of your enquiry and the correspondence needed to respond, confirm details, or manage your requested service.
Temporary booking draft
This browser tab saves booking progress in session storage and can restore it for up to two hours. Expired drafts are deleted when booking next opens, and the browser normally clears them when the tab session ends. Starting over or submitting removes the draft immediately.
Temporary confirmation summary
After a successful request, this browser tab temporarily keeps the confirmation summary in session storage so you can revisit it using browser navigation. It is not placed in the page URL or browser history state, expires after two hours, and clears when you finish the confirmation.
Temporary anti-abuse data
When you send a form, the endpoint briefly processes your network address to limit automated misuse. Its warm-instance rate-limit store keeps only a per-instance salted one-way hash, request times, and short-lived request identifiers rather than the raw address. These controls generally expire after about ten minutes.
Measurement preference
Your allow or decline choice is saved in local storage so the website can respect it on later visits. You can reopen Privacy choices in the website footer or the installed app Support screen.
Clear purpose
How your details are used
We use the information you submit to understand your request and provide the service or response you asked for.
- Respond to questions and service enquiries.
- Review, schedule and confirm booking requests.
- Deliver the requested mobile car-care service at the location you provide.
- Contact you about availability, booking details, changes or follow-up questions.
- Keep practical records needed to manage enquiries, bookings and related service administration.
- Protect the forms from repeated or duplicate automated submissions.
Form delivery and third parties
Booking and contact details are first sent to and validated by this website's secure form endpoint. That endpoint sends accepted requests through FormSubmit, a third-party delivery service, to our internal booking and enquiries inbox. FormSubmit and the email provider process that information while delivering and storing the submission. Those providers may use infrastructure outside New Zealand; their own privacy terms describe their processing.
How fallback delivery works
If the secure endpoint confirms an eligible connection failure to FormSubmit, your browser may send the same form details directly to FormSubmit as a single fallback attempt. Timeouts do not use this fallback because delivery may already have occurred.
Our public contact email is gillmaintenance1@gmail.com.
FormSubmit maintains its own privacy terms. You can review them before using a website form.
Important
Do not submit payment details
The booking and contact forms are not payment forms. Do not enter payment card numbers, bank account details, online banking information or passwords in any form field or message. These details are not needed to request a booking.
If you accidentally include sensitive payment information, contact us promptly using the details below.
Analytics and advertising
The Google Tag Manager container is requested when a page loads, with advertising and analytics storage denied by default. Optional analytics storage and SteamClean measurement events are enabled only when you choose “Allow analytics”. Advertising storage and personalisation remain denied.
If allowed, measurement may include the page path and title, general interaction or placement labels, non-personal form and package identifiers, and the estimated booking value and currency after a successful request. It can also record whether an app install prompt was shown or completed. These events are designed never to include your name, email address, phone number, service address, vehicle registration or message content.
You can use the website and request a booking without allowing optional analytics. Reopen this choice at any time using “Privacy choices” in the website footer or the installed app Support screen.
How long details are kept
Information is kept only as long as reasonably needed to respond, manage the requested booking or service, maintain necessary business records, and resolve any related issue. Short-lived rate-limit hashes and request identifiers generally expire after about ten minutes and are purged during later endpoint activity; a serverless instance may clear them sooner.
Your choices and requests
You can ask what personal information we hold about you, request a correction or deletion where appropriate, update booking details, or raise a privacy concern. We may need enough information to identify the relevant enquiry or booking.
Privacy Commissioner complaint information (opens in a new tab)Updates to this notice
If the way this website handles personal information changes, this notice will be revised and the updated date shown at the top of the page will change.
Privacy contact
Questions about your information?
Contact SteamClean Co. NZ and tell us which enquiry or booking your request relates to. Please do not send payment card or bank details with your request.